Please check our list of frequently asked questions below before emailing us. Our contact details are at at the bottom of the page
I have not received my order
Most products are usually delivered in 10 working days. Occasionally due to postal delays they can take longer. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay
I have ordered the wrong thing
Please email us using the link below. We will provide you with an address to which you must return the goods unopened. Once we receive the item we will be able to refund your card. GOODS MUST BE RETURNED WITHIN 28 DAYS.
I have received duplicates in my order
Please email us using the link below. We will provide you with an address to which you can return the duplicated item unopened via recorded delivery. As soon as we receive the item we will refund your card. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us
My goods are faulty or have been damaged in transit
Please email us using the link below. We will provide you with an address to which you must return the goods via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 28 DAYS. As soon as we receive the item and it has been tested we will either refund your card or send a replacement. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us
Do your lights include blubs?
Some manufacturers choose to include light sources (bulbs) with some of their products, but most do not. Unless otherwise specified, your lights will not come with light sources.
Why don’t you supply bulbs?
Light bulbs are very fragile. In our experience, they simply won’t make it to you in one piece!
Telephone
0871 221 9495 / 0871 700 0084 (UK Only )
00 44 131 557 9120 / 00 44 131 225 5279 (Outside the UK)