Terms and Conditions
We reserve the right to change this website and correct or update information (including product information) on it at any time without notice.
________________________________________
Copyright Statement
This website is owned and operated by Fynn and Company Ltd. All content including designs, logos, photographs, written and other materials on our website are copyrighted. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Fynn and Company Ltd.
Please be aware that each of the various trademarks, product names and supporting images etc. represented on our website is the property of their individual owner-companies.
Ordering
Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors at orders@designer-lights.net A follow up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.
If you wish to cancel an order before the order has been processed please email us at orders@designer-lights.net swiftly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns and Refunds Policy.
Product information
All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax and include delivery charges to mainland UK. We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur.
For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.
All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed.
Security of shopping
Rest assured that the security of your personal data is our highest priority. All credit card payments are processed through SagePay.
Delivery
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We aim to dispatch all items within the lead times stated on our website. Please note that delivery estimates are not guaranteed. Special order items will take longer to deliver. All deliveries will be between Monday and Friday during the hours of 9am and 4pm. Please note that additional costs will be incurred for specified time deliveries.
Should you wish for your order to be delivered to a country outside the UK mainland, please email orders@designer-lights.net for details of transportation costs. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Fynn and Company Ltd has no control or liability for them.
For all European and international orders goods in transit insurance is not included and is the responsibility of the buyer. Quotations for goods in transit insurance for all European and international destinations are available upon request.
From the moment a carrier attempts to deliver the goods they are the Customer’s full responsibility and the Customer has to accept the goods when they are ready to be delivered.
Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer 10% of the total cost of the order to cover storage, shipping and insurance of the goods.
Retention of title
The customer agrees that title shall transfer to the customer only when the goods have been paid for in full.
Circumstances beyond our control
Fynn and Company Ltd reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control and shall not be held liable for any breach of contract resulting from such events.
Refunds and returns International refunds
All international refunds will be refunded for the equivalent amount taken in pounds sterling on the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.
Standard items - Damaged or Faulty
Please contact us immediately (within 3 days of package arrival) by calling 01256 772890 or at orders@designer-lights.net to discuss our procedures as detailed below and to organise a replacement:
1.Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
2. Any claim regarding item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
3. The cost of returning the product (s) will be responsibility of the Customer who must insure the transit of the product(s), where applicable.
4. In all cases the product(s) must be adequately packed in the original packaging to prevent damage.
Returns Address:
Fynn and Company Ltd
The Office
Ashe Park
Steventon
Hants
RG25 3AZ
United Kingdom
Standard items – Returns that are non-damaged
Please contact us to discuss a return or exchange within 3 days of delivery in line with the procedure below:
1. A written notice of your cancellation is required and the goods are returned in perfect condition within 3 days of receipt of the goods along with your order reference number.
2. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the goods.
4. As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges - if applicable). We will provide the refund within 30 days from the receipt of the notice of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card orders will receive funds in the form of a credit.
Cancellation by us
We reserve the right to cancel the contract between us if:
• we have insufficient stock to deliver the goods you have ordered.
Privacy Policy
Fynn and Company will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.
We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.
We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order.
The personal information that we hold will be held securely in accordance with our internal security policy. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime.
We may use the e-mail addresses submitted to us to occasionally notify you about important functionality changes to the Fynn and Company website, new services and special offers we think you'll find valuable.
Liability
Fynn and Company Ltd will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge). If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of the delivery of the goods in question.
We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.
If you do not receive the goods you ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this Agreement shall limit Fynn and Company's liability for death or personal injury caused by our negligence or breach of duty.
Governing law
These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.
Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us